The Keeper's Return Rite

Last Updated: 08.28.2026

Not every seed planted in the Grove takes root the way we hope. If a bottle arrives to you broken, mistaken, or astray from what you ordered, we want to make it right. This Rite explains how.

  1. The Nature of Our Craft

    Each syrup is drawn by hand in small batches, living things, not identical twins. Because our bottles are food and touched by careful hands before they ever reach yours, we cannot welcome an opened vessel back into the Grove once it has left our care.

  2. When a Bottle Arrives Broken or Astray

    If your bottle arrives shattered along the road, or if the wrong harvest finds your door, send word to hello@herbalalchemysyrup.com within 7 days of delivery. Share a photo of the trouble and your order number, and we will set things right through a replacement or a refund, whichever suits the moment.

  3. What Cannot Return to the Grove

    Once a seal is broken, a bottle cannot be returned or refunded, save for the damaged or mistaken orders described above. Perishable goods, limited releases, and any items marked final sale at the time of purchase are not eligible for return.

  4. Turning Back Before the Journey Begins

    Should you wish to change your mind, write to us before your order departs the Grove. Once a bottle has begun its journey to you, the order can no longer be recalled or cancelled.

  5. The Path of Refunds

    When a refund is owed, it is returned to you by the same path your payment traveled, typically within 5 to 10 business days of our approving the claim. Shipping costs are refunded only when the fault was ours. When we err, through a broken bottle or a mistaken harvest, no fee is drawn from your refund.

  6. Exchanges & Substitutions

    We consider exchanges case by case, and only where stock allows. Write to us at hello@herbalalchemysyrup.com and we will see what the Grove can offer in trade. Where an exchange is not born of our error, a restocking toll of $6.19 per bottle (the Grove's own cost to draw a fresh one) is drawn from the exchange.

  7. Wholesale Harvests

    Orders placed through our wholesale program follow their own Rite, distinct from the one above, in recognition that a merchant's stakes differ from a traveler's:

    Final sale, with exceptions. Wholesale harvests are final sale except for manufacturing flaws, shipping damage, or an error in fulfillment on our part.

    A shorter window. Because merchants receive and inspect their freight quickly, claims must reach hello@herbalalchemysyrup.com within 3 business days of delivery, with photos, your invoice number, and the affected quantity named.

    The remedy. At our discretion, we will replace the affected bottles in our next production cycle or issue a credit to your account or next invoice. We do not issue cash refunds on wholesale claims.

    Before the harvest is drawn. Orders may be changed or cancelled only before they enter production. Once brewing begins, the order stands.

    Keeping the harvest well. You are responsible for proper storage and handling once a shipment reaches you; damage from improper storage or handling after delivery is not covered.

    No return of unsold stock. We do not accept returns of unsold, overstocked, or slow-moving inventory.

    Which Rite governs. Where the terms on your signed wholesale agreement or invoice differ from this section, those terms rule.

  8. Questions & Contact

    If anything here is unclear, or you wish to speak with the Keeper directly, send word to hello@herbalalchemysyrup.com

Return Policy

Last Updated: 08.28.2026

Herbal Alchemy wants you to be glad with every bottle you receive. This Return Policy explains when returns, replacements, and refunds are available and how to request them.

  1. Handcrafted, Perishable Goods

    1. Our syrups are handcrafted in small batches and are food products. Because of this, we cannot accept returns of opened items. Natural variation in color, clarity, or flavor between batches is expected and is not grounds for return.

2. Damaged, Incorrect, or Missing Items

If your order arrives damaged, you receive the wrong item, or an item is missing, contact hello@herbalalchemysyrup.com within 7 days of delivery with your order number and a photo of the issue. We will provide a replacement or refund at our discretion.

3. Non-Returnable Items

Opened products, perishable goods, limited-edition releases, and items marked final sale are not eligible for return or refund, except as described in Section 2.

4. Order Cancellations

Orders may be cancelled or changed only before they ship. Once an order has shipped, it cannot be cancelled or recalled.

5. Refunds

Approved refunds are issued to your original payment method, typically within 5–10 business days of approval. Original shipping charges are refunded only when the error was on our part. No restocking fee applies to refunds issued for damaged, incorrect, or missing items under Section 2.

6. Exchanges

Exchanges are considered on a case-by-case basis, subject to product availability. Contact hello@herbalalchemysyrup.com to request one. Exchanges requested for reasons other than damage or a fulfillment error on our part are subject to a $6.19 per-bottle restocking fee, reflecting our average cost to produce a replacement 8oz bottle.

7. Wholesale Orders

  • Wholesale and bulk orders are subject to the following return terms, which take precedence over Sections 1–6 for those orders:

  • Final sale, with exceptions. Wholesale orders are final sale except for manufacturing defects, shipping damage, or an error in fulfillment on our part.

  • 3-business-day claim window. Because wholesale buyers typically inspect freight upon receipt, claims must be submitted to hello@herbalalchemysyrup.com within 3 business days of delivery, including photos, the invoice number, and the quantity affected.

  • Remedy. At our discretion, we will replace affected units in our next production cycle or issue a credit to the buyer's account or next invoice. Cash refunds are not issued for wholesale claims.

  • Order changes and cancellations. Orders may be changed or cancelled only before they enter production. Once production has begun, the order is final.

  • Storage and handling. The buyer is responsible for proper storage and handling of product after delivery. Damage resulting from improper storage or handling after receipt is not covered.

  • No returns of unsold inventory. We do not accept returns of unsold, overstocked, or slow-moving inventory.

  • Order of precedence. Where the terms of a signed wholesale agreement or invoice differ from this section, those terms govern.

8. Contact